---
title: "Roleplay Call Types"
url: "https://help.outdoo.ai/en/article/roleplay-call-types"
language: "en"
last_updated: "2026-10-23T18:39:10.963Z"
---

# Roleplay Call Types

Learn about the four roleplay call types in Outdoo AI—voice, chat, video, and in-person—and how to choose the right mode for your training scenario.

## Modes and use cases

Outdoo AI supports four ways to run a roleplay session, each suited to a different kind of real-world conversation.

![Roleplay agent detail page with persona, instructions, and start call button](https://cdn.prod.website-files.com/666fdec617b81d256ca8f1ca/6a7d9312b7fb8879d3cb917d_agent-detail-call-start.avif)

*An agent's detail page, where you review the persona and instructions before starting a call in any of the modes below.*

### Voice mode

Live audio-driven roleplay where the agent responds by voice, with an optional transcript. Best for phone calls, voice-based customer support, and sales cold calls, for example practicing a three-minute cold call pitch or handling an escalated support call with an angry customer.

### Chat mode

Text-based roleplay where the agent acts as the counterpart in a chat format. Best for customer support chat, sales live-chat practice, and scripted messaging, for example simulating a chat-based onboarding flow or practicing a live-chat escalation.

[YouTube video](https://www.youtube.com/embed/X6b788P3ep4)

[Watch: How to Create a Chat Mode Roleplay Agent (Step-by-Step)](https://www.youtube.com/watch?v=X6b788P3ep4)

### Video mode

Roleplay with video and audio context, where the agent responds by voice and may simulate visual cues or instructions. Best for web conference meetings, demo walkthroughs, and remote interviews, for example practicing a 15-minute product demo over Zoom or running a mock interview with camera presence.

### In-person mode

Roleplay set in a face-to-face meeting rather than a phone call. The session runs in the same voice call screen as voice mode (no camera), without a ringing start sound or gatekeeper, and the agent plays the scene described in its instructions. Best for in-person meetings, trade show interactions, and sales pitches, for example roleplaying a coffee-shop sales pitch with interruption handling, or practicing networking introductions and elevator pitches.

## How to choose a mode for your scenario

Prefer voice mode for phone call practice, where tone and timing matter most. Choose video mode for web conference practice that needs screen share and camera presence. Pick in-person mode when the conversation happens face-to-face, such as an on-site meeting or a trade show stand. Use chat mode for practicing written message flows.

## Preparing a roleplay session

-   Define the objective: negotiation, demo, support resolution, or interview.
-   Choose a mode: voice, chat, video, or in-person.
-   Prepare a short brief for the agent covering role, persona, constraints, and success criteria.
-   Set time limits and milestones, for example a 5-minute intro followed by a 10-minute negotiation.
-   Run the session and record audio, video, or transcript when possible.
-   Review feedback, note improvements, and re-run with adjusted prompts.

## Tips

If the agent behaves unexpectedly, isolate the changed prompt and re-test with the previous version. For voice and video modes, confirm that media handling and transcription are working before your session.

Hope this article was helpful. For any queries, please write to [support@outdoo.ai](mailto:support@outdoo.ai)

## Related articles

-   [About AI Roleplay](https://help.outdoo.ai/en/article/about-roleplay)
-   [Intro to Roleplay Agents](https://help.outdoo.ai/en/article/intro-to-roleplay-agents)
-   [Creating roleplay agents, overview](https://help.outdoo.ai/en/article/creating-roleplay-buyer-bot)