--- title: "Read Real Calls Performance for a Team Member" url: "https://help.outdoo.ai/en/article/read-real-calls-performance-for-a-team-member" language: "en" last_updated: "2026-11-12T06:16:07.396Z" --- # Read Real Calls Performance for a Team Member The team member performance page shows how one person is doing on Real Calls: their scores, strengths, gaps and trends over time. Use it before a coaching conversation or a review. This is the same page you open for Practice Calls. See [Read Practice Calls Performance for a Team Member](https://help.outdoo.ai/en/article/read-practice-calls-performance-for-a-team-member) for the Practice side. You need the **Performance** page permission in your permission profile to open another person's page. You can always open your own. Your admin controls what your profile includes. ## Open a team member's page - Go to **Performance** in the left sidebar and open a view that lists team members, such as **Activity**. - Click a team member. - The team member's page opens. Click **Back** at the top to return to where you were. To open your own page, use the **My Performance** shortcut on Home. ## Switch to Real Calls If your workspace has both Real Calls and Practice Calls, a switch at the top of the page lets you choose **Real Calls** or **Practice Calls**. It appears on the **Overall Analysis**, **Scorecard** and **Objectives** sections. Choose **Real Calls** to see the sections below. ## The sections The left side of the page lists the sections. For Real Calls, use these three: - **Overall Analysis** - **Scorecard** - **Objectives** The other sections, such as **Courses** and **Call Blitz**, only cover Practice Calls. ## Overall Analysis The top of the page has a **Date** button and **Saved Filters**. Click **Date** to choose the date range. Click **Saved Filters** to narrow the numbers to calls that match a filter you or your team saved. A "Selected Filter" tag shows the one in use. Click the X on the tag to remove it. See [Create and Manage Saved Filters](https://help.outdoo.ai/en/article/create-and-manage-saved-filters). The tiles show: - **Score**: the average score out of 5 across scored Real Calls in the date range. - **Average Duration**: the average call length. - **Total Duration**: the total time on calls. - **Total Calls**: how many calls are in the range. Click the small icon to open those calls in **Real Calls > History** in a new tab, already filtered to this team member and date range. Below the tiles, four lists show where the person stands: - **Least Scored Scorecards** and **Top Scored Scorecards** - **Least Scored Objectives** and **Top Scored Objectives** Each list shows up to three items with their average score. Click a scorecard or objective to open it in the **Scorecard** or **Objectives** section. Further down you will find: - **Score Trend**: a chart of the average score over time. Choose **Daily**, **Weekly**, **Monthly** or **Quarterly**. If there is no data, it says "No data for this period. Try a wider date range." - **Skills**: a chart of the team member's score for each skill. - **Performance Metrics**: **Talk-to-Listen Ratio**, **Interactivity**, **Question Rate**, **Longest Monologue**, **Longest Customer Story**, **Patience** and **Calls Scored**. ## Scorecard The **Scorecard** section opens with a list of scorecards. The table has **Scorecard Name**, **Avg. Score**, **Total Calls**, **Low-Scoring Calls**, **Mid-Scoring Calls** and **High-Scoring Calls**. Use **Search scorecards...** to find one, and **Download as Excel** to export the list. Click a scorecard name to see the details for that scorecard. The details page has a **Date** button, a scorecard selector (**Select Scorecard**) and **Saved Filters**. Use the back arrow to return to the list. The tiles show: - **Score**: the average score for that scorecard. - **Scorecard Type** - **Calls Scored**: how many calls were scored with it. Click the small icon to open them in **Real Calls > History**. Two lists show where the person scores lowest and highest, up to five each: - **Objectives Needing Improvement** - **Strength Objectives** Next come a **Skills** chart and a **Score Performance Comparison** chart. The comparison chart plots the team member's score against the **Team Average**. Choose **Weekly** or **Monthly**. At the bottom, a table lists each objective with the score for each period and a **Change** column. Use **Search...** to find an objective and **Download as Excel** to export the table. If there are no scores, the table says "No objective scores for this period. Try a wider date range or a different scorecard." ## Objectives Use the **Date** button, **Select Scorecard** and **Select Objective** to focus on one objective. **Saved Filters** is available here too. The tiles show: - **Calls Analyzed**: how many calls were scored on that objective. - **Avg. Score**: the average score for that objective. Two panels sit below the tiles: - **Latest Calls** lists recent calls with the score on that objective. Click **Load More** to see more. If nothing matches, it says "No calls match these filters. Try a wider date range or a different objective." - **Objective Scoring Distribution** shows how the scores are spread. If there is no data, it says "No data for this period. Try a wider date range." Hope this article was helpful. For any queries, please write to support@outdoo.ai ## Related articles - [Read Practice Calls Performance for a Team Member](https://help.outdoo.ai/en/article/read-practice-calls-performance-for-a-team-member) - [Create and Manage Saved Filters](https://help.outdoo.ai/en/article/create-and-manage-saved-filters) - [Performance analytics overview](https://help.outdoo.ai/en/article/performance-analytics-overview)