---
title: "Read Practice Calls Performance for a Team Member"
url: "https://help.outdoo.ai/en/article/read-practice-calls-performance-for-a-team-member"
language: "en"
last_updated: "2026-11-10T16:29:45.038Z"
---

# Read Practice Calls Performance for a Team Member

The team member performance page shows how one person is doing on Practice Calls: their scores, strengths, gaps, course progress and Call Blitz activity. Use it before a coaching conversation or a review.

You need the **Performance** page permission in your permission profile to open another person's page. You can always open your own.

## Open a team member's page

-   Go to the **Performance** page for Practice Calls.

-   In a table, click a team member's name. On the **Courses** tab you can also click a name in the leaderboard or drilldown.

-   The team member's page opens. Use the back button at the top to return to where you were.

## Switch between Real Calls and Practice Calls

If your workspace has both, a switch at the top lets you choose **Real Calls** or **Practice Calls**. It appears on the **Overall Analysis**, **Scorecard** and **Objectives** tabs. The tabs for courses, Call Blitz, roleplay types and agents only cover Practice Calls.

## The tabs

The left side of the page lists the tabs. You only see the ones your workspace and permissions include.

-   **Overall Analysis**

-   **Scorecard**

-   **Objectives**

-   **Courses**

-   **Call Blitz**

-   **Roleplay Types**

-   **Roleplay Agents**

### Overall Analysis

The top of the page has a **Date** picker, **Saved Filters** and **More Filters**. Saved filters work the same way as on the History page. See [Review a Practice Call in History](https://help.outdoo.ai/en/article/review-a-practice-call-in-history).

The tiles show:

-   **Score**: the average score out of 5 across scored Practice Calls in the date range.

-   **Average Duration**: the average length of a Practice Call.

-   **Total Duration**: the total time spent in Practice Calls.

-   **Total Practice Calls**: how many Practice Calls were completed. Click the small icon to open those calls in History.

-   **Certificates**: course certificates this team member has earned.

Below the tiles, paired lists show where the person stands:

-   **Lowest Scored Scorecards** and **Highest Scored Scorecards**

-   **Lowest Scored Roleplay Types** and **Highest Scored Roleplay Types**

-   **Lowest Scored Roleplay Agents** and **Highest Scored Roleplay Agents**

### Scorecard

Pick a scorecard to see how the team member scores on it. The tiles show:

-   **Score**: average score out of 5 for that scorecard.

-   **Scorecard Type**

-   **Scored Practice Calls**: how many calls were scored with it.

**Needs Improvement** and **Strengths** list the objectives where the person scores lowest and highest. The table below lists each objective with its scores and a **Change** column. Use **Search** to find an objective.

If the date range has no scores, the table says "No objective scores in this date range. Try a wider date range or clear the filters."

### Objectives

Choose a scorecard and an objective to see how the person scores on that one objective. The tiles show **Calls Scored**, the number of calls scored on that objective, and **Average Score**, the average out of 5.

### Courses

Shows each course assigned to the team member, with the **Batch**, **Practice Calls**, **Avg. Score**, **Status**, **Time Spent**, **Deadline**, **Started On** and **Completed On**. Status can be **Completed**, **In Progress**, **Overdue** or **Not Started**. Use the **Batch: All** filter to narrow the list.

### Call Blitz

Shows the person's **Score**, **Call Blitzes Assigned**, **Practice Calls**, **Time Spent** and **Last Activity**. The table lists each Call Blitz with its score, time spent, Practice Calls and last activity. Use the **Call Blitz: All** filter to focus on one.

### Roleplay Types and Roleplay Agents

**Roleplay Types** shows the average score and number of Practice Calls for each roleplay type. **Roleplay Agents** shows the same for each agent, with the **Roleplay Type**, **Avg. Score**, **Practice Calls** and **Avg. Duration**. On **Roleplay Agents** you can filter with **Roleplay Type: All**.

## See the calls behind a number

Where you see the **View practice calls** icon, click it to open the matching Practice Calls in History, already filtered to this team member.

Hope this article was helpful. For any queries, please write to support@outdoo.ai

## Related articles

-   [Review a Practice Call in History](https://help.outdoo.ai/en/article/review-a-practice-call-in-history)

-   [Roleplay performance analytics](https://help.outdoo.ai/en/article/roleplay-performance-analytics)

-   [Performance analytics overview](https://help.outdoo.ai/en/article/performance-analytics-overview)