---
title: "Not receiving call summary emails? Here's how to fix it"
url: "https://help.outdoo.ai/en/article/not-receiving-call-summary-emails-heres-how-to-fix-it"
language: "en"
last_updated: "2026-10-23T02:56:46.669Z"
---

# Not receiving call summary emails? Here's how to fix it

Learn how to enable call summary email notifications in your individual or company-wide settings to ensure you receive emails after internal calls.

If you are not receiving call summary emails, follow the steps below to make sure the option is enabled in your settings.

### For individual users

-   Click your profile picture or initials at the bottom of the sidebar.

-   Select **My settings** and open the **Notifications** tab (**My Settings > Notifications**).

-   Ensure that **Call summary for internal call participants** is enabled for email.

![](https://cdn-assets.productfruits.com/fc02e206-81d1-42fd-bb8c-20cf31953c4a)

### For company-wide settings

If the issue affects all users in your organization, an admin can check the company-level settings:

-   Go to **Company Settings > Notifications**.

-   In the **Real Calls** section, under **Conversation**, ensure that **Call summary for internal call participants** is enabled for email.

![](https://cdn-assets.productfruits.com/bd15e9f5-12fa-4c88-80d6-e527f9ddd6c4)

If you have checked both settings and are still not receiving emails, contact our support team for further assistance.

Hope this article was helpful. For any queries, please write to support@outdoo.ai

## Related articles

-   [Customize your Outdoo AI notifications](https://help.outdoo.ai/en/article/customize-your-outdoo-ai-notifications)

-   [How to Stop Call Summary Emails from Being Sent to Customers](https://help.outdoo.ai/en/article/how-to-stop-call-summary-emails-from-being-sent-to-customers)

-   [My Settings](https://help.outdoo.ai/en/article/my-settings)