---
title: "Migrating from Chorus"
url: "https://help.outdoo.ai/en/article/migrating-from-chorus"
language: "en"
last_updated: "2026-10-23T21:06:28.547Z"
---

# Migrating from Chorus

Learn how to migrate your Chorus data to Outdoo, including call recordings, transcripts, and metadata, while maintaining your existing workflows and team structure.

This guide covers how to transfer your data and keep your workflows intact in Outdoo AI.

### Migration guide

**1\. Generate a Chorus API Key**

To obtain the required credentials, you must be a Chorus administrator. In Chorus:

-   Go to **Settings > API Access**.

-   Click **Create API Key** to generate the access key.

-   Copy the API key and share it securely with your Outdoo AI Account Manager.

**2\. Create a Chorus migration user**

To download the recordings, Chorus requires a username and password instead of the API key. Create a Chorus user and securely share the credentials with your Outdoo AI Account Manager.

**3\. Decide the migration scope**

Consider which data you would like to migrate. Let us know:

-   The period you would like to cover (for example, the last 6 months).

-   The minimum duration.

-   Whether you prefer to migrate meetings only, or calls and meetings.

**4\. Schedule the migration**

Depending on the volume of data and systems to migrate, give Outdoo AI at least 1 week's notice for planning and preparation.

### What gets migrated?

During the migration, Outdoo AI maps Chorus users based on their email addresses. The following data is copied:

-   Call metadata (time, duration, customer, attendees)

-   Conversation transcript with speaker separation

-   Playable conversation, including video (if applicable)

If the user does not exist in Outdoo AI (or has not accepted an invitation), an account is created for them with the *Analyst* permission profile.

**Note:** Call comments from Chorus are not imported, and Outdoo AI does not generate call summaries or action items for imported calls.

### Trackers and categories

-   During onboarding, we work with you to configure your trackers and categories in Outdoo AI (**Manage > Trackers** and **Manage > Categories**).

-   You can export your trackers from Chorus, and we will help convert and import them into Outdoo AI.

-   Once your data is imported, all meetings are analyzed by Outdoo AI, and statistics and conversation data are available for coaching.

### Potential migration limitations

-   Calls that were not recorded in Chorus will not be imported.

-   If the host of the call did not join, the call cannot be migrated.

Hope this article was helpful. For any queries, please write to support@outdoo.ai

## Related articles

-   [Migrating to Outdoo AI](https://help.outdoo.ai/en/article/migrating-to-outdoo)

-   [Migrating from Gong](https://help.outdoo.ai/en/article/migrating-from-gong)

-   [Migrating from Avoma](https://help.outdoo.ai/en/article/migrating-from-avoma)