--- title: "Intro to the Call Page" url: "https://help.outdoo.ai/en/article/intro-to-the-call-page" language: "en" last_updated: "2026-10-23T02:39:22.677Z" --- # Intro to the Call Page Learn how to navigate the call page, where you can review recordings, transcripts, AI scorecards, and compare calls to roleplay practice sessions. The call page is where a recorded conversation becomes a coaching asset. From here you can watch or listen to the recording, read the transcript, review the AI scorecard, leave comments for the team member, and see how this call compares to what was practiced in roleplay. To open the call page, click any call in **Real Calls > History**, a Library folder, a stream, or anywhere else a call is listed. You can also open it from the link in an email notification about the call. ### Call Details The call title is at the top left of the screen. If the call is linked to an account, the account name will appear below the title, along with the call's date and time. If you've already listened to the call, this will also be indicated here. ![](https://cdn-assets.productfruits.com/4517a066-1bdb-458d-b4e7-befa17100078) ### Call Management In the top right corner, use **Add to Library** to save the call to a folder and **Share Call** to share it with team members or customers. **Generate Follow-Up Email** drafts a follow-up with a summary of the call and next steps, and **Ask Revie** lets you ask Outdoo AI's assistant questions about the conversation. **More actions** has options such as **Download Audio** and **Download Transcript**. ![](https://cdn-assets.productfruits.com/8655140e-a70c-4692-9fa8-e12dea0ef853) ### Watch the Recording The call player lets you play the recording, see who spoke and for how long, and more. You can expand the player to full screen. ![](https://cdn-assets.productfruits.com/372654d2-4c91-4c4c-854a-6052a4a0675e) ### Call Screen Before the video starts, you'll see basic information about the participants. During playback, you'll see the current speaker or shared content from the call. #### Action Bar Below the call screen, you'll find video controls to adjust playback speed, skip to different speakers, control volume, and more. - Pointer: indicates your current position in the call and extends down to show who is speaking. - Speaker Timeline: each line below the call screen represents a speaker. Speakers from your company are highlighted in purple. Hover over a speaker's name to toggle their audio on or off. At the right end of each line, you can see the percentage of the call they spoke for. - Topics: at the bottom, you can see which topics were discussed and when. ![](https://cdn-assets.productfruits.com/a0a49bb8-fca4-4583-8c9f-df74bfbadcfa) ### Call Related Info and Insights Explore the call's content using these tabs: - Highlights: quickly view the call's most important information, including next steps and AI-generated key points, without listening to the entire call. - Outline: view the call's sections and jump to any part to go deeper into the discussion. The outline is also visible on the call timeline. Hover over any point to see what was discussed at that moment. - Transcript: follow along with the call transcript and search for specific terms with **Search transcript**. - Call Info: access key call information, including the call's date, participants, associated deals and accounts, and more. View a full list of participants and invitees, and copy email addresses for easy follow-up. - Point of Interest: identify whether questions were asked, action items were noted, trackers were mentioned, and more. ### Collaboration, Feedback, and More The side panel lets you collaborate with team members, give feedback, view statistics, and more: - Comments: if there are comments on the call, a number will appear in the top corner of this icon. Click the icon to view or add comments. ![](https://cdn-assets.productfruits.com/1524485f-62d1-4b11-943a-e6c4810b0db5) - Scorecard: provide structured feedback on calls using scorecards. Score your own calls or others'. The AI automatically scores the calls and provides pinpointed feedback. When a scorecard has recommendations, its card shows a **Recommendations** count. Click it to open the **Recommendations** window, which shows the **Overall Recommendation** first and then a **By question** section with the recommendations for each question (Q1, Q2, and so on). Click a timestamp in a recommendation to jump to that moment in the recording. The same window is available on practice sessions under **Practice > History**. ![Recommendations window with Overall Recommendation and recommendations by question](https://cdn.prod.website-files.com/666fdec617b81d256ca8f1ca/6ada4ae27e932a0e15d40bbf_oct22-recommendations-by-question.avif) *Recommendations show an overall summary, then advice for each question.* ![](https://cdn-assets.productfruits.com/bf2b0588-915d-4f3a-a825-5e294e06f866) - Stats: view measurable data about the call host's performance, including talk ratio, patience, and more. Hover over the info icon next to a stat to see what it means. ![](https://cdn-assets.productfruits.com/f65b86cf-0e5e-4e76-9f90-87dd771509b4) - Shares & Views: check if the call has been shared with or viewed by customers. See how many times it was shared and view details for each share. You can also edit share settings or revoke access to the call. ![](https://cdn-assets.productfruits.com/3a57da86-fcf1-4037-8e56-ce169ba18f9b) - Playbooks and Interests & Pain-points: see the CRM Automation playbook output for the call and what the customer cared about. - Ask Revie: got questions about the call? Click **Ask Revie** in the header for an answer in a few seconds. ![](https://cdn-assets.productfruits.com/085d55a6-2703-498e-ad15-fb878a41c90a) Hope this article was helpful. For any queries, please write to support@outdoo.ai ## Related articles - [Listen to a Call](https://help.outdoo.ai/en/article/listen-to-a-call) - [Call transcripts](https://help.outdoo.ai/en/article/see-a-call-transcript) - [Points of Interest in a Call](https://help.outdoo.ai/en/article/points-of-interest-in-a-call)