---
title: "Intro to Conversations"
url: "https://help.outdoo.ai/en/article/intro-to-conversations"
language: "en"
last_updated: "2026-10-23T02:40:29.289Z"
---

# Intro to Conversations

Learn how to access, search, and filter your company's call recordings by participant, date, call type, and more to surface coaching opportunities and review real customer interactions.

Use **Real Calls > History** to review what was said on any call, find specific recordings by topic or participant, and surface calls for coaching. It is the primary place managers and team members go to review real customer interactions rather than practice sessions.

## Real Calls > History

Navigate to [**Real Calls > History**](https://app.outdoo.ai/conversations) to access your company's call list. At the top of the page, a summary gives you an overview of recent activity. From here you can search by participant, filter by call type or date, sort the results, upload calls manually, and download call data.

![](https://cdn-assets.productfruits.com/012fbc9f-62b9-431f-88f4-7cfe22f0ca30)

## Filtering calls

Outdoo AI's filters let you narrow the call list by date, call type, participants, scorecard score, tracker mentions, talk ratio and more. Use **More Filters** for the full list. Filters are especially useful when preparing for a 1:1: a manager can pull all calls for a specific team member in a given week, filtered by score range, in seconds.

![](https://cdn-assets.productfruits.com/c6912963-a01a-48f0-9daf-b2f578dbe794)

## Saving filters

Once you have set up a filter combination you use regularly, save it. To save a filter: go to **Real Calls > History**, add your criteria, then select **Save As Applied Filter**. Give the filter a name and, if you want, turn on **Immediate alerts**, **Daily alerts** or **Weekly Alerts** by email or Slack. To reuse a saved filter, open the **Saved Filters** menu at the top of the call list. If you change a saved filter, select **Update Saved Filter** to keep the changes.

![](https://cdn-assets.productfruits.com/7c2d4ce6-1617-47fd-b62e-90903d34192e)

Hope this article was helpful. For any queries, please write to support@outdoo.ai

## Related articles

-   [Intro to the Call Page](https://help.outdoo.ai/en/article/intro-to-the-call-page)

-   [Intro to Coaching](https://help.outdoo.ai/en/article/intro-to-coaching)

-   [Intro to Streams and Library](https://help.outdoo.ai/en/article/intro-to-streams-and-library)