---
title: "How managers can give feedback on roleplays"
url: "https://help.outdoo.ai/en/article/how-managers-can-give-feedback-on-roleplays"
language: "en"
last_updated: "2026-10-23T21:06:31.005Z"
---

# How managers can give feedback on roleplays

Learn how to review roleplay calls and provide coaching through timestamped comments or manager scorecards, with options for visibility and AI score adjustments.

Managers can review roleplay calls and provide coaching in two ways: by adding timestamped comments during the recording, or by submitting a manager scorecard.

## Method 1: Add timestamped comments

Managers can leave comments at a specific moment in a roleplay recording. This lets you point to exactly where something could have been handled differently.

![Roleplay history page with activity timeline and filters](https://cdn.prod.website-files.com/666fdec617b81d256ca8f1ca/6a7d9319349f28ea16b6f7ce_roleplay-history.avif)

*The roleplay history page, where managers find past sessions to open and comment on.*

### Steps

-   Go to **Practice > History** and open the roleplay call recording.

-   Navigate to the timestamp where you want to leave feedback (for example, 6:10).

-   Add a comment at that moment.

-   Choose the visibility setting: **Visible to all** so everyone in the account can see the comment, or **Restricted** so only the manager and the person who performed the roleplay can see it.

-   Click **Submit**.

The participant receives an email notification informing them that their manager has added a comment at a specific timestamp. They can open the call and review the feedback directly at that point in the recording. This method works well for quick, contextual coaching tied to a specific part of the conversation.

## Method 2: Submit a manager scorecard

Managers can review roleplays using a scorecard and provide ratings along with notes.

### Steps

-   Go to **Practice > History** and open the roleplay call.

-   Open the **Manager Scorecard** and select the scorecard you want to use.

-   Rate each evaluation criterion. You can either start with a blank scorecard or click **Prefill with AI** to start from AI-generated scores and adjust them. For example, the AI may give a score of 4 and you may adjust it to 3 and add comments explaining the reason.

-   Add any notes or feedback.

-   Submit the scorecard.

## AI scores and manager scores in reports

A manager scorecard is saved alongside the AI score; it doesn't replace it. In **Performance > Scorecards** (with **Practice Calls** selected), use the type filter next to the team filter to choose which scores you see: **All**, **AI** or **Manager**.

Hope this article was helpful. For any queries, please write to support@outdoo.ai

## Related articles

-   [Creating a scorecard for the roleplay buyer bot](https://help.outdoo.ai/en/article/creating-scorecard-for-roleplay-buyer-bot)

-   [Intro to Roleplay Agents](https://help.outdoo.ai/en/article/intro-to-roleplay-agents)

-   [Roleplay performance analytics](https://help.outdoo.ai/en/article/roleplay-performance-analytics)