---
title: "Custom Roleplay Type and Scenario"
url: "https://help.outdoo.ai/en/article/custom-roleplay-type-and-scenario"
language: "en"
last_updated: "2026-11-10T16:39:56.147Z"
---

# Custom Roleplay Type and Scenario

Learn how to create custom roleplay bot types and scenarios tailored to your organization's unique business processes, such as cancellation calls or support escalations.

Outdoo AI provides built-in roleplay types for common conversations, such as Cold Call, Discovery, Warm Call, Check In and Renewal. The types available in your workspace are listed in **Manage > Roleplay Types**. If your business has different needs, you can create a custom roleplay type with its own tailored scenarios, such as Support Calls or Cancellation Calls.

## Why create a custom roleplay type

A custom roleplay type lets you design scenarios that match your organization's own processes, train team members on call types such as cancellation handling or support escalation, and define custom rules, behavior, and mindset so the roleplay feels realistic.

![Roleplay Agents list view showing agent details, type, and behaviour](https://cdn.prod.website-files.com/666fdec617b81d256ca8f1ca/6a7d930afa1b64648bdc6b86_agents-list.avif)

*The agents list, where each agent's roleplay type and behavior are visible alongside its other details.*

## Example: cancellation call

A custom "Cancellation Call" roleplay type might describe:

-   Mindset: the customer is calling in to cancel a subscription

-   Behavior: logical but urgent, aiming to resolve quickly

-   Rules: the customer insists on canceling within a two to three day timeframe

Scenarios within this type could include canceling due to no usage of the product, or canceling due to dissatisfaction.

## How to create a custom roleplay type

-   Go to **Manage > Roleplay Types**.

-   Click **Create Roleplay Type**.

-   Enter a **Title** (for example, "Cancellation Call") and a **Description** of the customer's situation, attitude and how they usually respond. Include the mindset (for example, "wants to cancel the subscription"), the behavior ("logical, with urgency") and any key rules of the interaction. A roleplay type can't be edited after you create it, so check the details before saving. Click **Create Roleplay Type** and confirm in the **Create Roleplay Type?** window.

-   Go to **Manage > Scenarios**, click **Create Scenario**, choose the new roleplay type, and describe a customer situation, for example "canceling due to no usage" or "canceling due to product dissatisfaction." Add as many scenarios as needed to diversify the roleplays. Scenarios have a **Scenario Description** field. While you build an agent, you can also click the **Create Scenario** plus button next to the **Scenario** field to open the scenario page in a new tab.

-   Once the roleplay type and scenarios are defined, create an agent either from a prompt or with **Build from scratch**.

Hope this article was helpful. For any queries, please write to support@outdoo.ai

## Related articles

-   [Creating roleplay agents, overview](https://help.outdoo.ai/en/article/creating-roleplay-buyer-bot)

-   [Create a Roleplay Agent from a Prompt](https://help.outdoo.ai/en/article/create-a-roleplay-agent-from-a-prompt)

-   [Create Variations of a Roleplay Agent](https://help.outdoo.ai/en/article/create-variations-of-a-roleplay-agent)