---
title: "Creating a scorecard for the roleplay agent"
url: "https://help.outdoo.ai/en/article/creating-scorecard-for-roleplay-buyer-bot"
language: "en"
last_updated: "2026-10-23T02:57:01.287Z"
---

# Creating a scorecard for the roleplay agent

Learn how to create and customize scorecards for evaluating roleplay performance. Discover how to use pre-built templates or design custom scorecards tailored to your team's needs.

A scorecard tells Outdoo AI how to grade a roleplay session. Each roleplay agent can have one scorecard, and every session a team member completes with that agent is scored against it. This article covers the roleplay-specific part: connecting a scorecard to an agent and choosing criteria that suit practice sessions.

To build the scorecard itself, use one of these articles:

-   [Creating a scorecard](https://help.outdoo.ai/en/article/creating-scorecard): build it manually, objective by objective

-   [Generating a scorecard with AI](https://help.outdoo.ai/en/article/generating-a-scorecard-with-ai): let AI draft it from a prompt

## Why use scorecards on roleplay agents?

-   Drive consistency in evaluation across every practice session.

-   Align roleplay goals with key sales or support behaviors.

-   Give team members targeted, specific feedback after each session.

-   Track progress over time with measurable scores.

## Connect a scorecard to a roleplay agent

-   Create or open a roleplay agent from **Practice > Roleplay Agents**.

-   In the agent editor, go to the **Scorecard** section.

-   Open the **Select Scorecard** dropdown and choose a scorecard. Only published scorecards are listed; drafts do not appear.

-   Check the **Scorecard Objectives** shown below the dropdown to confirm this is the right scorecard for the agent.

-   Save the agent.

When you build a scorecard for roleplays, leave **Apply to** set to **Roleplay Agent** (the default). The scorecard is then used only for roleplay sessions, and you connect it to agents from the agent editor as described above.

![Scorecard section of the agent editor with the Select Scorecard dropdown, Create New Scorecard button, refresh icon and the scorecard objectives](https://cdn.prod.website-files.com/666fdec617b81d256ca8f1ca/6abba29b0b1319b201e03527_roleplay-agents-edit-roleplay-agents-create-roleplay-agents-add-scorecards.avif)

### If the scorecard you need does not exist yet

Managers and admins see a **Create New Scorecard** button under the dropdown. It opens the scorecard editor in a new browser tab. Build and publish the scorecard there, return to the agent editor, and click the refresh icon (**Refetch scorecards**) next to the **Scorecard** heading. The new scorecard then appears in the dropdown.

## Tips for scoring roleplays

-   Score what the agent can test. If the agent's persona never raises a pricing objection, an objective about handling pricing pushback will score poorly for reasons outside the team member's control. Match objectives to the agent's **Objections & Priorities**.

-   Keep it concise: 5 to 10 key behaviors per scorecard.

-   Reuse your real-call scorecard where it fits. The same scorecard framework applies to roleplays and real calls, so practice scores and live scores stay comparable.

-   Review results after the first few sessions under **Performance > Practice**, and adjust criteria that score the same way every time.

Hope this article was helpful. For any queries, please write to support@outdoo.ai

## Related articles

-   [Creating a scorecard](https://help.outdoo.ai/en/article/creating-scorecard): build a scorecard manually

-   [Generating a scorecard with AI](https://help.outdoo.ai/en/article/generating-a-scorecard-with-ai): let AI draft the scorecard from a prompt

-   [Create a scorecard using AI (with resources)](https://help.outdoo.ai/en/article/create-a-scorecard-using-ai-with-resources): ground the AI draft in your own document

-   [Scorecards with attached resources](https://help.outdoo.ai/en/article/scorecards-with-attached-resources): attach a reference document to an existing scorecard

-   [How managers can give feedback on roleplays](https://help.outdoo.ai/en/article/how-managers-can-give-feedback-on-roleplays)