---
title: "Create keyword trackers"
url: "https://help.outdoo.ai/en/article/create-keyword-trackers"
language: "en"
last_updated: "2026-10-23T02:56:32.180Z"
---

# Create keyword trackers

Learn how to set up keyword trackers to monitor specific terms and phrases across your calls, flag mentions in summaries, and analyze trends in your call data.

Keyword trackers monitor specific words or phrases across your calls. Once set up, Outdoo AI flags any call where a tracked term is mentioned, so you can find those moments in call review and filter and report on them.

Go to [**Manage > Trackers**](https://app.outdoo.ai/manage/trackers), click **Add Tracker**, and select **Add Keyword Tracker**.

## Tracker details

### Tracker Name

Use a name that describes the purpose, not the word being tracked, for example "Pricing objections" rather than "expensive." The name itself is not tracked unless you add it as a phrase.

### Sentiment

Set whether mentions of this term are typically **Positive**, **Negative**, or **Neutral** in context.

### Tracker Type

Choose **Watchword**, **Product Feature**, or **Competitor**. This affects how the tracker is categorized in reporting.

### Speaker

Choose who has to say the phrase for the tracker to fire:

-   **Internal:** people in your company.

-   **External:** customers and prospects.

-   **General:** anyone on the call.

A competitor name said by customers is a different signal from the same competitor name said by your team members.

### Language

Set the language of the phrases in this tracker. To track the same idea in another language, create a separate tracker for that language.

## Phrases to track

Under **Tags**, enter the terms or phrases you want to monitor, separated by commas. Include the variations people actually say, for example "renew, renewal, renewing".

## Tracker Options

Select **Trackers on call** to track these phrases in calls.

Click **Add Tracker** to save. The tracker applies to new calls from that point forward. To change it later, open the tracker from the list and edit it.

See: [Guidelines for building effective trackers](https://help.outdoo.ai/en/article/guidelines-for-building-trackers)

Hope this article was helpful. For any queries, please write to support@outdoo.ai

## Related articles

-   [Guidelines for building trackers](https://help.outdoo.ai/en/article/guidelines-for-building-trackers)

-   [Tracker types and use cases](https://help.outdoo.ai/en/article/tracker-types-and-use-cases)

-   [Introduction to Insights](https://help.outdoo.ai/en/article/introduction-to-insights)