---
title: "Create call categories"
url: "https://help.outdoo.ai/en/article/create-call-categories"
language: "en"
last_updated: "2026-10-23T02:56:33.009Z"
---

# Create call categories

Learn how to create and manage call categories in Outdoo AI to apply targeted coaching initiatives to specific sets of calls based on custom filters.

Call categories in Outdoo AI let you apply scorecards to a filtered set of calls. For example, you can apply different scorecards for incoming and outgoing calls, or for calls where a specific tracker such as pricing is mentioned.

## Create a category

-   Go to [**Manage > Categories**](https://app.outdoo.ai/manage/categories) and click **Add Category**.

-   Enter a **Category Name**. Use a name that is clear and easy to understand across your company.

-   Click **Add Filter** to narrow the category. You can filter on meeting, participant, deal (CRM), and tracker details.

-   Click **Add Category** to save the category.

## Edit a category

-   Go to **Manage > Categories**.

-   Use the search box to find the category you want to edit.

-   Click the edit icon on its row and adjust the name or filters as needed.

-   Click **Update Category** to save your changes.

## How categories are used

Categories filter which calls a scorecard applies to. They also drive labels: each label in **Manage > Labels** is linked to one or more categories, and matching calls are labelled automatically.

## Best practices

-   Use descriptive names so the category's purpose is clear to all teams.

-   Apply filters to keep categories focused and improve the accuracy of your scorecards.

Hope this article was helpful. For any queries, please write to support@outdoo.ai

## Related articles

-   [Intro to Coaching](https://help.outdoo.ai/en/article/intro-to-coaching)

-   [Create keyword trackers](https://help.outdoo.ai/en/article/create-keyword-trackers)

-   [Conversation labels and categories](https://help.outdoo.ai/en/article/conversation-labels-and-categories)