---
title: "Create a Gatekeeper to a Roleplay"
url: "https://help.outdoo.ai/en/article/create-a-gatekeeper-to-a-roleplay"
language: "en"
last_updated: "2026-10-23T02:18:11.567Z"
---

# Create a Gatekeeper to a Roleplay

Learn how to add a gatekeeper to your roleplay agent, select gatekeeper personas, configure scorecards, and set background environments for realistic voice call training.

[YouTube video](https://www.youtube.com/embed/7K93dodpD3A)

[Watch: How to Add a Gatekeeper to Your Roleplay Agent (Sales Training)](https://www.youtube.com/watch?v=7K93dodpD3A)

## How to add a gatekeeper to a roleplay

![](https://cdn-assets.productfruits.com/89077870-f4a5-4fbe-bc61-3c102c7bfa00)

-   Go to **Practice > Roleplay Agents** and create an agent, or open an existing one with **Edit**.
-   In the **Format** section, set **Roleplay Mode** to **Voice Mode**. Gatekeeper is available only for voice calls.
-   Under **Advanced Settings**, find **Gatekeeper**.
-   Choose a persona:
-   Alex Carter (Busy): Rushed Operator
-   Jamie Lee (Sensible): Helpful Receptionist
-   Kellie Fisher (Medium): Professional Secretary
-   (Optional) Select a **Gatekeeper scorecard** for evaluating the gatekeeper phase. The gatekeeper scorecard must be different from the agent's main scorecard.
-   (Optional) Set a **Background Sound**. When a gatekeeper is present, this plays during the gatekeeper part of the call.
-   Publish the agent, or save it as a draft.

## How to set background noise for gatekeeper calls

![](https://cdn-assets.productfruits.com/d66b2ab1-6b9f-4c3d-af67-03356746a4bf)

-   In the agent's **Format** section, make sure **Roleplay Mode** is set to **Voice Mode** (or **In Person** where applicable).
-   Under **Advanced Settings**, find **Background Sound**.
-   Pick an option such as Café Background or Keyboard Typing.
-   If the agent has a gatekeeper, this noise plays during the gatekeeper segment of the call.
-   If the agent has no gatekeeper, it applies to the main agent call.
-   You can preview the sound with the play button next to the dropdown.
-   Save your changes.

## How to use separate scorecards (gatekeeper vs. agent)

When creating or editing the agent, assign a **Gatekeeper scorecard** under **Gatekeeper**. This scorecard is used to score the gatekeeper phase.

![](https://cdn-assets.productfruits.com/3fa05117-1d64-4d9d-b87d-c9dff6b1bad6)

Assign the main agent scorecard as you normally would. This scorecard is used to score the conversation with the buyer or decision-maker after transfer.

The gatekeeper scorecard and the agent scorecard cannot be the same. If you try to use the same scorecard for both, the product shows an error message.

In conversation history or details, you'll see options to view or run scorecards for Gatekeeper and Agent separately. Gatekeeper scoring is available for the gatekeeper portion. Agent scoring is available only after the team member has passed the gatekeeper and been transferred.

## How to run or view gatekeeper vs. agent scorecards

-   Open a completed roleplay conversation that used a gatekeeper.
-   Go to the scorecard section in the conversation details and choose to run an AI scorecard.
-   Choose which scorecard to run or view:
-   Gatekeeper: evaluates the gatekeeper phase.
-   Agent: evaluates the main conversation, usually enabled only if the team member passed the gatekeeper.
-   Run or view the AI scorecard for the selected type as needed.

## How managers can track gatekeeper performance

Use **Performance > Scorecards** and **Performance > Practice** to track completion and success rate for gatekeeper roleplays, and improvement over time. Filter or segment by initiatives that use gatekeeper handling, and compare Gatekeeper Scorecard metrics such as clarity, persistence, and outcome with Agent Scorecard metrics to see where team members need more coaching: getting past the gate vs. closing with the buyer.

Hope this article was helpful. For any queries, please write to [support@outdoo.ai](mailto:support@outdoo.ai)

## Related articles

-   [Intro to Gatekeeper Agents](https://help.outdoo.ai/en/article/intro-to-gatekeeper-agents)
-   [Creating a scorecard for the roleplay buyer bot](https://help.outdoo.ai/en/article/creating-scorecard-for-roleplay-buyer-bot)
-   [Roleplay Call Types](https://help.outdoo.ai/en/article/roleplay-call-types)