---
title: "Can't find a new user in your company account?"
url: "https://help.outdoo.ai/en/article/cant-find-new-user-in-your-company-account-what-to-do"
language: "en"
last_updated: "2026-10-23T02:56:52.553Z"
---

# Can't find a new user in your company account?

Learn why new users who sign up directly don't appear in your company account and how to properly invite them to your workspace.

If a new team member signed up directly on Outdoo AI and you cannot find them in your account, here is what happened and how to fix it.

## What happened

New users must be invited to join your account. If they sign up directly without an invitation, Outdoo AI creates a separate account for them that is not linked to your organisation's account.

See: [How to invite a new team member.](https://help.outdoo.ai/en/article/creating-your-account-via-admin-invitation)

## How to resolve this

-   Ask the new user to sign out of Outdoo AI.

-   Send them an invitation from your account. Go to [**Company Settings > People Settings > Team Management**](https://app.outdoo.ai/settings/people-settings/team-management) and click **Add Member**.

-   The invitee will receive an email to join your account.

## Invite sent but not accepted?

If you have already sent an invitation and the user has not joined your workspace, go to **Company Settings > People Settings > Team Management**, use the **Pending Users** filter, and click **Resend Invite** on their row. To resend to several people at once, use **Bulk resend invites**. They will receive the email invitation again.

Hope this article was helpful. For any queries, please write to support@outdoo.ai

## Related articles

-   [Add or Manage Team Members](https://help.outdoo.ai/en/article/add-or-manage-team-members)

-   [Creating Your Account via Admin Invitation](https://help.outdoo.ai/en/article/creating-your-account-via-admin-invitation)

-   [Bulk operations in Team Management](https://help.outdoo.ai/en/article/bulk-operations-in-team-management)