---
title: "Call Length Limitations"
url: "https://help.outdoo.ai/en/article/call-length-limitations"
language: "en"
last_updated: "2026-10-24T02:15:48.118Z"
---

# Call Length Limitations

Learn how to handle calls exceeding Outdoo AI's 2-minute to 2-hour limit by splitting meetings or recordings into manageable segments.

Outdoo AI can process calls of up to **2 hours**. If you are planning a call that runs longer, here is how to handle it.

### Minimum call length

Calls shorter than a minimum duration are not processed. Your tech admin sets this minimum in **Company Settings > Conversation Capture > Notetaker Controls** under **Minimum call process duration (in seconds)**. The default is 120 seconds, and the value can be anywhere from 20 to 1800 seconds.

### Before the call: split it into two meetings

-   Schedule two back-to-back meetings, each less than 2 hours long.

### After the call: handle long recordings

If the call was recorded on another platform and runs longer than 2 hours:

-   Download the recording to your computer. For calls recorded with Zoom's native recording, download the file from Zoom's website.

-   Split the recording into parts so that each part is less than 2 hours long. You can use:

-   -   macOS: QuickTime Player

-   -   Windows: Microsoft video editing tools

-   -   Third-party tools: Audacity or Adobe Premiere

-   Upload each file to Outdoo AI separately from **Home > Shortcuts > Upload Calls**.

### Troubleshooting upload issues

If you can't upload the files:

-   Check that your permission profile allows uploading calls. If you don't see **Upload Calls** on the Home page, it doesn't.

-   Contact your tech admin for help.

Hope this article was helpful. For any queries, please write to support@outdoo.ai

## Related articles

-   [Upload a call recording](https://help.outdoo.ai/en/article/upload-a-call)

-   [Uploading Call Recordings for Analysis on Outdoo AI](https://help.outdoo.ai/en/article/uploading-call-recordings-for-analysis-on-outdoo-ai)

-   [Manage Uploaded Calls](https://help.outdoo.ai/en/article/manage-uploaded-calls)