---
title: "Best Practices: Set Up Outdoo AI for Support Teams"
url: "https://help.outdoo.ai/en/article/best-practices-set-up-outdoo-ai-for-support-teams"
language: "en"
last_updated: "2026-10-23T02:56:37.397Z"
---

# Best Practices: Set Up Outdoo AI for Support Teams

Learn how to automatically generate support alerts from calls and create support tickets directly from call comments using Outdoo AI trackers and mentions.

### Generate support alerts from calls

Set up automatic support alerts using Outdoo AI trackers to identify customer issues directly from calls:

-   Review a sample of calls to identify instances where customers mention problems or challenges.

-   Set up a tracker in **Manage > Trackers** for each word or phrase customers use to describe an issue.

-   In **Real Calls > History**, filter by those trackers, select **Save As Applied Filter**, and turn on **Immediate alerts** by email or Slack.

This setup sends the support team an alert as soon as a matching call is processed, often before the sales team even reaches out.

![](https://cdn-assets.productfruits.com/a478a0a0-2204-4940-be5e-fb5c68995f3e)

### Automatically create support tickets from call comments

Streamline support ticket generation directly from Outdoo AI call comments:

-   Create an Outdoo AI user for your support team, such as "\[Company Name\] Support Bot" or "Need CSM Help." Assign the user your support team's email address, but make sure it is not set to record.

-   During calls, add comments and use @mention to tag the support user name. This action will automatically create and send an email to your support email address.

![](https://cdn-assets.productfruits.com/cd67d487-9b20-4835-b499-c43089fd3b42)

Hope this article was helpful. For any queries, please write to support@outdoo.ai

## Related articles

-   [Create keyword trackers](https://help.outdoo.ai/en/article/create-keyword-trackers)

-   [Add or Manage Team Members](https://help.outdoo.ai/en/article/add-or-manage-team-members)

-   [How to create alerts](https://help.outdoo.ai/en/article/how-to-create-alerts)