--- title: "Best Practices for L&D Teams" url: "https://help.outdoo.ai/en/article/best-practices-for-ld-teams" language: "en" last_updated: "2026-10-23T02:56:37.996Z" --- # Best Practices for L&D Teams Learn how L&D teams can integrate Outdoo into their learning ecosystem, scale training programs across roles, and prove training effectiveness to stakeholders. L&D teams using Outdoo AI are typically responsible for the broader learning ecosystem: onboarding programs, ongoing certification tracks, LMS integration, and proving ROI to stakeholders. This guide covers how to build programs that scale, integrate with your existing infrastructure, and actually change behavior. ### Integrating Outdoo AI into your learning ecosystem #### Use SCORM export to keep your LMS as the system of record If your organization tracks learning in an LMS (Docebo, Cornerstone, Workday Learning, SAP SuccessFactors, TalentLMS, Moodle), you do not need to manage completion data in two places. Export any Outdoo AI course as a SCORM package. Completion and pass/fail data sync into your LMS automatically. The practical workflow: build the course in Outdoo AI (where the roleplay and simulation practice lives), export it as SCORM, and import into your LMS. Learners launch from the LMS, practice inside Outdoo AI, and the record lands back in your system. ![](https://cdn.prod.website-files.com/666fdec617b81d256ca8f1ca/69ea1d6d433a5854d5a29812_edit-courses-courses-edit-3.avif) ![](https://cdn.prod.website-files.com/666fdec617b81d256ca8f1ca/69ea1d942984af27f6f34f43_edit-courses-courses-edit-roleplay-agents-3.avif) #### Pick the SCORM version your LMS supports Outdoo AI exports courses as SCORM 2004 (4th Edition) or SCORM 1.2. Both report completion and pass/fail to your LMS. For criterion-level scores and individual attempts, use **Performance > Practice** in Outdoo AI. ### Designing programs that scale #### Build role-based tracks, not one-size-fits-all programs An SDR and an enterprise AE need completely different practice scenarios. A new hire needs a different track than an experienced team member going through a messaging refresh. Build separate courses for each role and situation. The marginal effort of building two courses instead of one is much lower than the cost of training people on scenarios that do not match their job. ![](https://cdn.prod.website-files.com/666fdec617b81d256ca8f1ca/69ea1dbc674444faa3f430aa_courses-courses-list-3.avif) #### Use certifications as readiness gates, not completion rewards A certification awarded for clicking through modules tells you a person completed training. A certification that requires a passing score on a final roleplay tells you they can perform the skill. Set scoring thresholds for certifications in every program. The threshold can be low to start — you can raise it as your agents get more calibrated — but there should always be one. ![](https://cdn.prod.website-files.com/666fdec617b81d256ca8f1ca/69ea1de409e37fa9e8fb6d08_edit-courses-courses-certifications-3.avif) #### Set up reminders to drive completion Courses are assigned through batches, and each batch can send reminders. In **Manage > Batches**, open the batch settings and turn on **Send email reminders** to email learners who haven't finished before the batch closes. Set this before you launch every cohort. Most learner drop-off happens because of forgetting, not resistance. ![](https://cdn.prod.website-files.com/666fdec617b81d256ca8f1ca/69ea1e2f33f3af730fc6520b_edit-courses-course-edit-reminders-3.avif) ### Running onboarding cohorts #### Structure cohorts before your first start date Create the cohort as a batch in **Manage > Batches** before new hires join. Assign the course, check its passing criteria and certification, and set the start date, end date or days to complete. On day one, every new hire sees exactly what they need to complete and by when. No onboarding manager has to manually assign anything. ![](https://cdn.prod.website-files.com/666fdec617b81d256ca8f1ca/69ea1e50518b62b1253641f4_courses-course-certifications-1.avif) #### Align practice to the real ramp timeline Sequence the roleplay agents in the course to match when a team member will actually encounter each scenario. Use **Strict Order** so agents unlock in sequence, or split the program into separate courses and batches by week. If team members do not start taking discovery calls until week two, the discovery roleplay should not be the first thing they see on day one. Learners complete what feels relevant right now, not what is theoretically relevant later. ![](https://cdn.prod.website-files.com/666fdec617b81d256ca8f1ca/69ea1e7a7609d19a9f6a96c8_courses-courses-learning-path-1.avif) #### Combine roleplay with workflow simulation in the same course If a team member will both have a conversation and then update a CRM record after that conversation, both should be practiced together. Attach the Workflow to the corresponding roleplay agent with **Enable Workflow**, so the course practices the call and the workflow in one session. Team members who practice both together retain more and make fewer errors when they go live. ### Measuring learning effectiveness for stakeholders #### Report before and after, not just after Baseline scorecard data before a training program starts. Pull the same scorecard criteria two weeks after the program ends. The delta is your effectiveness metric. This is the data L&D needs to justify budget and expand programs. ![](https://cdn.prod.website-files.com/666fdec617b81d256ca8f1ca/69ea1e9d0b5b641864df0c75_courses-courses-performance-analysis-2-1.avif) #### Separate completion from mastery in your reports When reporting to leadership, show both completion rate and certification pass rate. A program with 90% completion and 60% certification pass rate has a problem — either the content is not preparing people well, or the threshold is set too high. Showing both metrics forces the right conversation. #### Track certification currency, not just initial certification A team member who passed a certification eight months ago may not reflect current messaging. L&D teams at fast-moving companies set expiry dates on certifications and require recertification annually or when messaging significantly changes. Outdoo AI certifications are dated, so you can build recertification cadences around them. Hope this article was helpful. For any queries, please write to support@outdoo.ai ## Related articles - [LMS integration (SCORM export)](https://help.outdoo.ai/en/article/lms-integration-scorm-export) - [Best Practices for Instructional Designers](https://help.outdoo.ai/en/article/best-practices-for-instructional-designers) - [Intro to courses](https://help.outdoo.ai/en/article/intro-to-courses)