---
title: "Add a term to the custom vocabulary"
url: "https://help.outdoo.ai/en/article/add-a-term-to-the-custom-vocabulary"
language: "en"
last_updated: "2026-09-29T11:23:56.766Z"
---

# Add a term to the custom vocabulary

Learn how to add custom terms to your vocabulary to correct transcription errors and track business-critical terminology across all your calls.

Adding terms to your custom vocabulary lets you correct transcription errors and track terms that are important to your business. When Outdoo AI detects an alternative transcription, it replaces it with the correct term. This applies to both current and historical calls.

This article is the step-by-step guide. For an overview of what custom vocabulary does and when to use it, see [Set up custom vocabulary](https://help.outdoo.ai/en/article/set-up-custom-vocabulory).

## Guidelines for custom vocabulary

### What to include

-   Key nouns relevant to your business.

-   Multi-word terms split into parts. For example, for *MuleSoft*, add *mule* and *soft* as individual words.

-   Long phrases such as *ADP Workforce Now* or *Create Dynamic Teams*.

-   A single term with multiple alternatives. For example, add *Covid19* with alternatives like *coronavirus, covid, corona, covet 19*.

-   Industry jargon such as *quotas*.

-   Related word forms to reduce redundancy. For example, tracking *record* can also cover *recorded* and *recording*.

### What to avoid

-   Generic terms such as common numbers, unless critical to your company (e.g., *121eCommerce*).

-   Common transcriptions as alternatives for similar-sounding proprietary terms. For example, avoid adding *talent* as an alternative for *Talend*.

-   Punctuation or special characters.

-   Derivatives added manually. For example, adding *POC* automatically accounts for derivatives like *POCs*.

-   Separate terms for similar pronunciations such as *Salesforce* and *SFDC*.

-   Alternatives based solely on accent variations (e.g., *blue* vs. *blow*).

## Steps to add a term

![Vocabulary settings page listing correct words, status, language, and tags with an Add Term button](https://cdn.prod.website-files.com/666fdec617b81d256ca8f1ca/6a7d933c67aabe7c071a7d57_company-settings-vocabulary-settings.avif)

*The Vocabulary list, where existing terms and their alternatives live.*

-   Go to [**Manage > Vocabulary**](https://app.outdoo.ai/manage/vocabulary) and click **Add Term**.

-   Enter the term as the **Correct Word** and choose a **Type**:

-   -   *General Term* for industry-specific terms like *GDPR*.

-   -   *Our Company Name* for your own company's name.

-   -   *Company Name* for competitors or partners, such as *Airbnb*.

-   Select the **Language**. Each term applies to one language, so add the term again for each additional language.

-   List alternative pronunciations or spellings, pressing Enter after each one (e.g., *corona, covid*).

-   Click **Create Term** to add the term.

To change a term later, click the edit icon on its row in the list, make your changes, and click **Save Changes**.

## How it works

-   New terms and their alternatives apply to all future calls immediately.

-   Transcriptions in past calls are updated automatically in the background. Corrected terms appear within a few hours.

## Examples

| Term | Classification | Alternatives |
| --- | --- | --- |
| GDPR | General Term | General Data Protection Regulation, data privacy regulation |
| YourCompanyName | Our Company Name | Your Company, YCN |
| Airbnb | Company Name | Air B and B, air bnb |

Hope this article was helpful. For any queries, please write to support@outdoo.ai

## Related articles

-   [Set up custom vocabulary](https://help.outdoo.ai/en/article/set-up-custom-vocabulory): what custom vocabulary does and when to use it

-   [Guidelines for building trackers](https://help.outdoo.ai/en/article/guidelines-for-building-trackers)

-   [Create keyword trackers](https://help.outdoo.ai/en/article/create-keyword-trackers)